Refund Policy
1) Reimbursement for physical products purchased from MTCGAME is possible in the following cases:
• If the product you received does not match the description in MTCGAME.COM
• Damaged or defective
• The delivery of a fully functional product is greatly delayed
• You have decided to return the product within 14 days of delivery (you do not need to provide a reason)
2) The services rendered in electronic environment or the intangible goods and digital content products (games, CD key, pre-paid gift cards etc.) delivered to the consumer instantly cannot be canceled and returned. All users shopping on our site are considered to have accepted this requirement since they are shopping within the scope of digital content.
For more information, please read the Terms and Conditions with full and binding information. If you have any further questions, you can contact our Live Support Team or email us at [email protected]
Transactions worked flawlessly and the …
Transactions worked flawlessly and the customer support was useful whenever i had an issue :) defenitely will use it again when needed
Cliente
Bought Stardew Valley
Even with me making a mistake in my order the customer service was very fast to respond and happy to help. once i messaged them i had the game in less than 15 minutes.
Sonorous Meerkat
Bought Hellblade: Senua's Sacrifice
Bought Hellblade: Senua's Sacrifice, took a few hours but I recieved it! Costumer Service was very responsive, quick and helpful. Will definitely buy again.
jeff
Bought Subnautica
Bought Subnautica Took a few hours, had a little bumps but overall was EXCELLENT. Thank you. Would do business with u again
Bennett Lee
Experience
Great n helpfull
Tararcalin .