Return and Refund Policy

Refund and Cancellation Policy

Due to the nature of digital goods and instant delivery services, all products sold on MTCGAME (including but not limited to game keys, digital top-ups, gift cards, and other digital content) are final and non-refundable once delivered.

1. Delivery Definition

Delivery is considered completed when:

The digital code is displayed, revealed, or accessed in the user's account
The product is delivered via email to the registered email address
A top-up or direct load has been successfully processed

Once delivery is completed, the transaction is final and irreversible.

2. Non-Refundable Transactions

Refunds, replacements, or compensation will NOT be provided in any of the following cases:

The code has been displayed, revealed, accessed, or viewed
The code has been redeemed, activated, or used
The product is accessible but unused
Incorrect product selection by the user
Region or platform incompatibility
Incorrect Player ID, username, or account details provided
Successful top-up or direct load delivery
Any form of user error or negligence

3. Third-Party Platform Responsibility

MTCGAME is not responsible for any actions taken by third-party platforms, including but not limited to Steam, PUBG, or other game publishers.

This includes account bans, suspensions, restrictions, or policy enforcement actions occurring after delivery, access, or redemption of the product.

Such cases do not qualify for refunds, replacements, or compensation under any circumstances.

4. Top-Up Transactions

All top-up and direct load transactions are instant and irreversible.

Users are fully responsible for providing accurate account information. MTCGAME is not responsible for incorrect deliveries caused by user-provided details.

5. Chargebacks and Abuse

Any chargeback or payment dispute initiated after successful delivery will be treated as fraudulent activity.

MTCGAME reserves the right to:

Suspend or permanently terminate user accounts
Block future transactions
Restrict access to services
Take legal or administrative action where necessary

6. Exception Handling

Refunds or replacements may only be considered if:

The product was not delivered due to a verified system error
The code is proven invalid at the time of delivery

All cases are subject to internal investigation and require clear supporting evidence.

7. Final Responsibility

By completing a purchase, the user acknowledges and agrees that all digital goods are non-refundable once delivered, and all risks related to usage, compatibility, and platform restrictions are the sole responsibility of the user.