Returns & Refunds

Refund Policy Due to the nature of digital goods and instant delivery services, all products sold on MTCGAME (including but not limited to game keys, top-ups, gift cards, and subscriptions) are considered final and non-refundable once delivered. When a digital code is issued and displayed or sent to the customer, it is deemed successfully delivered and cannot be withdrawn, canceled, or exchanged. All customers acknowledge and accept this policy upon completing their purchase. MTCGAME guarantees that every code sold on the platform is official, verified, and activation-ready, sourced directly from authorized distributors or publishers. If a product activation fails due to reasons not related to region, user error, or platform restrictions, please contact our Live Support Team for investigation and resolution. For more information, please review our [Terms & Conditions] and [KYC & AML Policy]. If you have any further questions, you can reach us anytime via Live Support or email at [email protected]