KYC & AML Policy
1. Introduction
MTCGAME is committed to maintaining a secure, compliant, and fraud-resistant platform.
We implement robust Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) controls in line with international standards and regulatory expectations.
Our framework is aligned with the Financial Action Task Force (FATF) recommendations and applicable regulations in Hong Kong, including the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (AMLO).
2. Business Model
MTCGAME operates strictly as a digital goods e-commerce platform.
We do not:
- Provide financial services
- Offer stored value or wallet services
- Hold customer balances
- Enable deposits or withdrawals
All transactions are one-time purchases of digital products.
3. Risk-Based Approach
MTCGAME applies a risk-based AML framework supported by automated systems and manual compliance review.
We continuously monitor user activity, transactions, and behavior patterns to identify and mitigate potential risks.
4. KYC (Know Your Customer)
Identity verification may be required based on risk assessment.
KYC may be triggered in cases such as:
- High-value transactions
- Unusual or repeated purchasing behavior
- Suspicious payment activity
- Use of VPN or anonymization tools
- Mismatched account or payment information
- Chargeback or dispute history
Depending on the risk level, we may request:
- Full name and contact details
- Government-issued identification
- Proof of payment or transaction confirmation
- Additional documentation at our discretion
Failure to complete verification may result in transaction delays, restrictions, or account suspension.
5. Transaction Monitoring
All transactions are monitored in real-time using a combination of automated systems and internal review processes.
Our monitoring framework includes:
- Behavioral analysis
- Device and IP tracking
- Payment risk signals
- Pattern recognition and anomaly detection
Transactions flagged as high-risk may be reviewed, delayed, or declined.
6. Fraud Prevention and Security
MTCGAME utilizes AI-supported fraud prevention systems to protect both users and the platform.
These systems analyze:
- Transaction patterns
- Device fingerprints
- Account behavior
- Payment indicators
Based on risk scoring, actions may include:
- Blocking transactions
- Requiring additional verification
- Temporarily restricting accounts
7. Suspicious Activity Handling
If suspicious or potentially fraudulent activity is detected, MTCGAME reserves the right to:
- Suspend or terminate user accounts
- Cancel or block transactions
- Request additional information or documentation
- Report activity where required under applicable regulations
8. Record Keeping
MTCGAME maintains records of transactions and verification processes in accordance with applicable legal and regulatory requirements.
9. Compliance and Enforcement
Failure to comply with this policy may result in:
- Account suspension or termination
- Transaction rejection
- Permanent restriction from the platform
10. Updates to This Policy
MTCGAME reserves the right to update or modify this policy at any time to reflect regulatory changes or internal improvements.
11. Contact
For any questions regarding this policy, please contact: