How We Protect You From Fraud
Fraud is the biggest risk in the digital gaming industry. MTCGAME is built from the ground up to eliminate it โ for you and for us.
Three layers of fraud prevention
Every order on MTCGAME passes through three independent layers of protection before delivery.
Source Integrity
Every code is purchased directly from official publishers and verified via API. Fraudulent or invalid codes cannot enter our inventory.
AI Transaction Screening
Every transaction is analyzed in real time by our AI security system โ checking for unusual patterns, suspicious activity, and payment anomalies.
Human Review
In rare cases where automated screening flags a transaction, our specialist team reviews it manually โ always with the customer's protection as the priority.
The Only ePin Platform Chosen by Global Payment Security Companies
MTCGAME is the only platform in the ePin sector that leading global payment security companies have chosen to work with exclusively โ a direct result of our multi-layer fraud prevention infrastructure.
How we protect customers โ and what we ask of you
- โAll codes verified via official publisher API before delivery
- โYour code is assigned exclusively to your order โ no one else can access it
- โCard details handled by PCI-DSS certified processors only
- โReal-time AI screening on every transaction
- โ24/7 support to resolve any issue immediately
- โFaulty or invalid codes replaced or refunded without question
- โFake MTCGAME websites โ always check you're on mtcgame.com
- โPhishing emails asking for your password or payment details
- โFake support accounts on social media
- โOffers of "discounted codes" from unofficial channels
- โRequests to share your account credentials
When an order is flagged for review
In rare cases โ fewer than 0.1% of all orders โ our security system may flag a transaction for additional review. This process exists to protect you, not to create delays.
Automated Flag
Our AI system detects an unusual pattern โ such as an unexpected location, payment method mismatch, or unusual order size.
Less than 0.1% of ordersSpecialist Review
A member of our security team reviews the transaction. In most cases, no action is needed and the order is released immediately.
Completed as quickly as possibleResolution
The order is approved and delivered, or โ in very rare cases โ we may contact you for a simple confirmation. We will always explain why and how to proceed.
Customer notified if action neededChargebacks and payment disputes
If you believe there is a problem with a charge, please contact our support team first. We are available 24/7 and can resolve most issues within minutes โ far faster than a formal dispute process.
- โFaulty or invalid code
- โCode not received
- โDuplicate charge
- โUnauthorized transaction on your account
- โCode viewed and then unused
- โWrong region selected by user
- โChange of mind after delivery
- โPlatform ban after code redemption
Spotted something suspicious? Tell us.
If you believe you have encountered a fraudulent website, email, or social media account impersonating MTCGAME โ or if you suspect unauthorized activity on your account โ please contact us immediately.